B2B Privacy Policy

1. Purpose and Scope

This Policy applies to personal information processed by Privy Stays in connection with its business to business relationships, including prospective corporate clients, corporate representatives, authorised signatories, guests, participants, suppliers, and service providers, as applicable.

2. Information We Process

Depending on the nature of an enquiry or booking, Privy Stays may process the following categories of information:

• · Professional contact information, including name, work email address, telephone number, job title, and employer.
• · Corporate and billing information, including company name, billing address, GST details, purchase order details, and authorised signatory information.
• · Guest and participant information necessary to coordinate accommodation, access, meals, transport, activities, and other services.
• · Enquiries, communications, preferences, service requests, and booking details.
• · Payment and transaction information relating to bookings, invoices, refunds, and other financial records.
• · Information required for property access, safety, security, legal compliance, and operational coordination.

3. Business Contact Information and Outreach

To develop and maintain corporate relationships, Privy Stays may process professional contact information obtained from business directories, professional networking platforms, company websites, referrals, direct enquiries, and other lawful business sources. Business communications are conducted in accordance with applicable law and any applicable opt-out or communication preferences.

4. Purposes of Processing

Privy Stays processes personal information, as applicable, to respond to enquiries; prepare and manage proposals; confirm and administer bookings; coordinate accommodation, meals, transport, activities, and related services; process payments and invoices; provide customer support; manage complaints, incidents, and disputes; meet legal, tax, security, and compliance obligations; improve services and website performance; and send relevant business or marketing communications where permitted.

5. Disclosure and Sharing

Privy Stays may disclose relevant information to property owners and teams, accommodation partners, payment providers, transport providers, activity and event vendors, technology and service providers, professional advisers, and public authorities where required or permitted by law. Information is shared only for relevant business, operational, contractual, or legal purposes.

6. Responsibilities of Corporate Clients

A corporate client that provides personal information about employees, guests, participants, or other individuals to Privy Stays is responsible for ensuring that it has the authority to provide that information and for giving any notices required by applicable law. Corporate clients should provide information that is accurate, relevant, and limited to what is reasonably necessary for the requested services.

7. Data Security

Privy Stays applies appropriate administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, use, alteration, loss, or disclosure. Access to personal information is limited to those who require it for relevant business or operational purposes. No method of transmission or storage can be guaranteed to be completely secure.

8. Data Retention

Privy Stays retains personal data for one year from the last relevant interaction with the individual or corporate client, unless a longer retention period is required by applicable law. Relevant interactions may include enquiries, responses to communications, bookings, transactions, or service requests. Certain records may be retained for longer periods where required for legal, tax, accounting, regulatory, or dispute resolution purposes. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised, unless continued retention is legally required.

9. Privacy Requests

Individuals may submit privacy related requests or enquiries through the contact channels published on the Privy Stays website. Privy Stays may request information reasonably necessary to verify the identity of the requester and to assess or respond to the request. Requests will be handled in accordance with applicable law.

10. Marketing Communications

Recipients may opt out of marketing communications using an unsubscribe mechanism where provided or by contacting Privy Stays through its published contact channels. An opt out will not prevent Privy Stays from sending non promotional communications required to administer an enquiry, booking, transaction, or service.

11. Cookies and Website Technologies

The Privy Stays website may use cookies and similar technologies to support website functionality, understand website usage, and improve visitor experience. Visitors should use the choices made available through the website or their browser settings to manage these technologies, where applicable.

12. Changes to This Policy

Privy Stays may update this Policy from time to time to reflect changes in its business practices, services, or applicable law. The current version published by Privy Stays will apply from its stated effective date.