FAQ
We keep the process simple and personal. Start by reaching out via WhatsApp, email, or phone — share your dates, group size, and what you're planning (a family getaway, celebration, or quiet escape), and we'll suggest the villa or resort that's right for you. We're here to listen and ensure you find your perfectly private space. Contact us: WhatsApp: +91 99705 16669 Email: info@privystays.com Phone: +91 99705 16669
Most questions we receive fall into a handful of categories: how booking works, what is included, what the house rules are, and what happens if plans change. The answers below cover the ground for every property we host. Anything specific to an individual house — pool timings, whether pets are welcome, exact check-in — is listed on that property's own page.
Enter your dates on the property page for an instant answer, or send your dates through the contact page and our team will confirm and hold the house while you decide.
Yes. Booking direct means the best available rate with no platform commission built in, plus a real person to speak to if anything about your trip changes.
For weekends between October and February, and for long weekends and public holidays, three to four weeks ahead is sensible. Midweek and monsoon dates are usually available at much shorter notice.
Every listing has a full photo gallery, amenity list and location. If you want more detail — a specific bedroom, the state of the garden, how far the beach really is — ask us and we will send it.
An advance secures the dates, with the balance due before or at check-in. The exact split is confirmed in writing when you book.
Most villas take a refundable deposit against damages, returned after check-out once the house has been inspected. The amount depends on the property and the size of the group.
The house or room for your dates, electricity and water, housekeeping, and use of the pool and common areas where present. Meals are charged separately unless stated otherwise. Full terms are on the terms and conditions page.
Several properties have an in-house cook or kitchen team who can prepare meals at an additional charge. Where that is offered it is listed on the property page, and menus can be shared in advance.
Often, depending on availability and how close you are to the stay. Contact us as early as possible — the earlier the request, the more likely we can move things without penalty.
Refunds depend on how far ahead you cancel. The full policy is set out on the cancellation policy and refund policy pages.
In the rare event a house cannot be delivered, we move you to a comparable property or refund you in full. You will not be left without a stay.
Typically check-in from the afternoon and check-out in the morning, with exact times on each property page. Early check-in and late check-out can sometimes be arranged if the house is free either side.
Most villas have a caretaker who handles the property and is reachable throughout your stay. Hotels and resorts have staffed reception.
Many of our villas are pet-friendly, but not all — it is marked on each property page. Always confirm before booking. Our pet-friendly villa guide lists the current options.
Yes, within reason and within local rules. Most houses ask that outdoor music stops by a set hour out of respect for neighbours. If you are planning a party, tell us in advance and we will place you somewhere it will not be a problem.
Occupancy limits are set per property and day visitors usually need to be cleared in advance. Ask before you invite.
Regularly. Several properties suit team retreats, and we can provide proper invoicing. See our corporate outing guide for the shortlist.
Our largest houses take thirty guests, and beyond that we book two adjacent properties. Send us your headcount and we will plan it.
Yes — decor, cakes and setups can be arranged at several properties. Our birthday celebration guide covers what is possible.
The ferry from Gateway of India to Mandwa is quickest from South Mumbai. Driving via Pen takes three to four hours. Ferry services are reduced during the monsoon.
Nearly every property has on-site parking. Tell us how many cars you are bringing and we will confirm.
Still have a question? Send it through the contact page — we would rather answer it now than have you find out on arrival.
